Returns

Items marked as final sale are non-returnable (these styles are noted in red as “FINAL SALE” in the product description). We accept all other items for a full refund within 30 days of the date of delivery. Returned items must be in new condition with original tags still attached.

See below for instructions on how to ship back your item(s) to us.

 

DOMESTIC

All goods returned must have their original tags attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. (Items will be shipped back to the customer if conditions are not met).

Here’s what our US customers should do:

  1. Within 30 days of delivery date, put all items to be returned in a box/package
  2. Place invoice in the box
  3. Stick the pre-paid shipping label (included in original order) on the box
    • Make sure there are no other labels/barcodes on the box
  4. Drop off the box to be shipped to us

Please allow 3-10 business days after we receive your package for your refund to be issued. Your refund will be credited to the same method of payment used to make the original purchase. The amount of time it takes for the refund to be posted on your account varies depending on the credit card company.

INTERNATIONAL
All goods returned must have their original tags attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. (Items will be shipped back to the customer if conditions are not met).

  1. Within 30 days of delivery date, put all items to be returned in a box/package
  2. Place invoice in the box
  3. Ship return items to (customers are responsible for all return shipping charges):

    Alliance Apparel
    Shipping / Receiving
    12889 Moore St
    Cerritos, CA 90703
  1. Drop off the box to be shipped to us

Please allow 3-10 business days after we receive your package for your refund to be issued. Your refund will be credited to the same method of payment used to make the original purchase. The amount of time it takes for the refund to be posted on your account varies depending on the credit card company. 

 

HOLIDAY RETURN POLICY

Any orders placed during November 1st through December 25th are be eligible for a full refund if your return package is received back at our facility no later than January 10th.

All goods returned must have their original tags attached and be free from wear, stains, odors or any condition that would prevent the item(s) from being sold as new. (Items will be shipped back to the customer if conditions are not met).

Please allow 3-10 business days after we receive your package for your refund to be issued. Your refund will be credited to the same method of payment used to make the original purchase. The amount of time it takes for the refund to be posted on your account varies depending on the credit card company.

 

NEED MORE HELP? Email us at orders@tularosa.com for any additional questions.